Terms & conditions

By using Boww & Meow or placing an order, you agree to these store terms and the linked policies.

Products and availability

We aim to keep descriptions, images, prices and stock accurate. Packaging may change and orders remain subject to availability and verification.

Orders and payments

An order acknowledgement does not guarantee acceptance. We may cancel and refund an order affected by pricing error, stock issue, payment failure, suspected misuse or regulatory restriction.

Customer responsibilities

You must provide accurate account, contact, delivery and prescription information, keep login credentials secure, and use products according to labels and professional advice.

Veterinary products

Prescription and regulated products are subject to additional verification. See our Veterinary Medicine Policy before attempting to purchase them.

Policy updates

These terms may be updated as the store and its services change. The version displayed when you use the website applies to that use.