Returns & refunds
Important: For hygiene and safety, opened food, grooming products, supplements and medicines are generally not returnable.
Eligible requests
Contact us within 48 hours if an item is damaged, leaking, expired, incorrect or missing. Keep the original packaging and share clear photographs.
Change-of-mind returns
Unopened, unused, non-medicinal products may be considered if requested within 7 days of delivery. Approval depends on product condition and category. Return shipping may apply.
Non-returnable items
Prescription medicines, temperature-sensitive products, opened consumables, used hygiene products, and items without original packaging or labels cannot be accepted unless damaged or incorrect on arrival.
Refund timing
Approved refunds are sent to the original payment method. Bank or payment-provider processing time may vary. Cash-on-delivery refunds may require verified bank details.
Last updated: 23 August 2026